On Trust, Dialogue, and Conflict Transformation in the Justice System

On Trust, Dialogue, and Conflict Transformation in the Justice System

As part of the CourtUP School of Court Administration, we had the opportunity to delve into topics rarely discussed in the judicial context — yet crucially important: trust, communication, conflict, and approaches to resolving it.

Together with experienced mediators Iryna Dotsenko and Luiza Romanadze, participants explored the idea that conflict is not merely a problem, but a potential point of growth. We envisioned scenarios where tensions among court staff simmer for years, or where citizens do not feel safe to speak openly in courtrooms. And we asked: How can this be changed?

During the practical sessions, we explored the power of empathy, active listening, and shared intention. We examined how a team can grow not through fear, but through mutual respect. How a single well-chosen word — delivered with a pause, care, and meaning — can sometimes do more than the most detailed procedural regulation.

Participants practiced communication tools, analyzed real-life cases, and discussed the role of mediation within the justice system. Because mediation is more than just a standalone procedure — it is an approach that builds a different culture: a culture of dialogue.

The event was organized by the All-Ukrainian Association of Court Employees with financial support from the European Union under the EU Project Pravo-Justice, implemented by Expertise France in Ukraine.

The participation of the Ukrainian Academy of Mediation was made possible through the implementation of the “CONSENT: Strengthening the Role of Alternative Dispute Resolution in Ukraine with a Focus on Mediation” project, funded by the European Union.